About Mineola Water Damage Pros.

Who we are

Mineola Water Damage Pros is a water damage restoration and mold remediation service based at 540 Jericho Turnpike, Mineola, NY 11501. We handle burst pipes, floods, sewage backups, storm intrusion and the drying and repair that follow, for homes and businesses in Mineola and nearby Nassau County towns.

How we work

Every job starts with a call to the 24/7 line. A dispatcher asks what is wet and where it started, then gives you steps to limit the damage. Work follows the IICRC S500 standard for water damage and the S520 standard for mold. Moisture readings guide the drying, and the scope and the price are explained before work starts.

Licensed and insured

Work is done by licensed and insured professionals. If your insurer or property manager needs documentation, ask the dispatcher what can be provided.

Where we work

We cover Mineola (11501) and the nearby communities of Williston Park, Carle Place, Albertson and New Hyde Park. See all services or read the blog for plain-language guides.

What a typical job looks like

A job begins with the call. The dispatcher records the address and what is wet, then explains how to stop the source and what to move. A crew is sent when one is available. On site, the crew finds the extent of the water with moisture meters, removes standing water and decides what can be dried and what must be taken out.

Drying equipment then runs for a number of days, with readings taken to track progress. The crew tells you when the structure reaches its dry targets. Repairs follow if you want them, such as drywall, paint and flooring, and the scope and the price for that stage are explained before it starts.

Services we offer

Our water damage services include water extraction, burst pipe cleanup, flood damage cleanup, sewage backup cleanup, structural drying and commercial water damage restoration. Floors, walls and ceilings each have their own page, and mold remediation is offered as a secondary service when moisture has led to growth.

Standards we follow

The IICRC S500 is the published standard for professional water damage restoration, and the S520 covers mold remediation. We follow them as the framework for the work, and we use moisture readings to decide when a structure is dry. In New York, mold projects over ten square feet fall under Labor Law Article 32, which requires licensed assessors and remediators and does not allow one licensee to do both on the same project.

The state Department of Labor explains the rules on its website.

Why we are based in Mineola

Mineola is the Nassau County seat and became a village in 1906. Its central position, with Jericho Turnpike and the Long Island Rail Road running through it, makes it a practical base for reaching the surrounding towns. Our office is at 540 Jericho Turnpike, Mineola, NY 11501.

Working with your insurer

We do not decide coverage and we do not tell you what your insurer will pay. We can provide photographs and moisture readings that may help your claim. A typical homeowners policy often covers sudden water damage but not flood, so check your policy or ask your insurer. The blog has plain-language guides on insurance, mold and prevention.

What to do before you call: shut off the water if you can, keep clear of electrical hazards and take photos of the damage.

How to reach us

The fastest way is the phone. Call (516) 845-9582 at any hour. There are no forms on this site, because a form cannot tell you how to stop water that is already moving. For non-urgent questions, the contact page lists our address and email.

What homeowners tell us they need most

Most people want three things after water gets in. They want the water to stop spreading, they want to know what is damaged and they want to know what it will cost. The first is handled on the phone and on site. The second comes from moisture readings and a walk through the property. The third comes from the scope, which we explain before work starts.

What we do not do

We do not promise arrival times, because traffic, weather and call volume vary. We do not pressure anyone to sign on the phone, and we do not tell you what your insurer will pay. Your policy decides that.